Privacy Policy

Information We Collect

We collect information that helps us process orders, prepare custom flag artwork, respond to questions, and provide a better experience on our website.

• Contact information such as your name, email address, phone number, billing address, and shipping address.
• Order information including the products you purchase, quantities, sizes, customization details, and delivery information.
• Artwork and design files that you upload or send to us for custom flag printing, proofs, or design assistance.
• Account information if you create an account on our website.
• Communications you send through contact forms, quote requests, email, or customer support conversations.
• Website and device information such as browser type, device type, pages visited, referring pages, and general website activity.

How We Use Your Information

We use the information we receive for normal business purposes related to operating Feather Flag Printing and serving our customers.

• Process and manage purchases, custom orders, and quote requests.
• Create artwork proofs and communicate with you about design approvals.
• Arrange production, shipping, delivery, returns, and customer support.
• Respond to questions about flags, accessories, installation, or existing orders.
• Maintain customer accounts and order history where applicable.
• Improve our website, products, services, and overall customer experience.
• Protect our website and business against misuse, fraud, or unauthorized activity.
• Send service-related messages about an order or request you have made.
• Send promotional communications where permitted, with an option to unsubscribe from marketing emails.

Orders and Payment Information

When you place an order, information needed to complete the purchase is collected through our website and the payment services available at checkout.

Payment providers may receive information needed to authorize and process your transaction. Their handling of payment information is also subject to their own privacy policies, security practices, and terms.

We may retain order details that are reasonably necessary for customer service, accounting, shipping, warranty support, recordkeeping, and other legitimate business purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to remember preferences, keep shopping features working, understand how visitors use the website, and improve performance.

Some cookies may be necessary for features such as the shopping cart, account access, security, and checkout. Other technologies may help us understand website traffic or measure the effectiveness of marketing.

You can manage cookies through your browser settings and, where available, through the cookie controls provided on our website. Disabling certain cookies may affect how some website features work.

When Information May Be Shared

We do not need to sell customer information to complete a custom flag order. We may, however, share information with companies that help us operate the website and fulfill customer requests.

• Payment and checkout service providers.
• Shipping and delivery companies.
• Website hosting, security, and technical service providers.
• Email, customer service, and communication platforms.
• Analytics and advertising providers where those services are used.
• Professional advisers or authorities when disclosure is reasonably necessary to comply with applicable law, protect our rights, or prevent misuse of our services.

Service providers are given access to information only as needed for the services they perform on our behalf or as otherwise permitted by law.

Artwork and Files You Send Us

Custom flag orders often require customers to provide logos, photographs, artwork, brand files, text, or other design materials. We use these files to prepare proofs, complete approved designs, produce your order, and provide related customer support.

Please avoid including unnecessary personal or confidential information in artwork files. Files may be retained for a reasonable period to support reorders, resolve production questions, or maintain business records.

How Long We Keep Information

We keep information for as long as reasonably necessary for the purpose it was collected, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, warranty support, and legal or regulatory requirements.

Retention periods can vary depending on the type of information and why it is needed.

Data Security

We take reasonable administrative, technical, and operational steps intended to protect the information handled through our website and business systems.

No website, online service, or method of electronic storage can guarantee complete security. For that reason, customers should also take care when sharing information online and protect passwords associated with their accounts.

Your Privacy Choices

Depending on where you live, applicable privacy laws may provide rights regarding certain personal information associated with you.

• Ask what personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain information where applicable.
• Ask questions about how your information is used or shared.
• Unsubscribe from promotional emails using the unsubscribe option included in those messages.

Some information may need to be retained when necessary to complete an order, maintain required records, protect the business or its customers, or comply with applicable obligations.

Third-Party Websites

Our website may contain links to websites or services operated by other companies. Their websites are governed by their own privacy practices, and we encourage you to review those policies before providing personal information to them.

Children’s Privacy

Our website and custom flag services are intended for a general business and consumer audience and are not designed specifically for children. If you believe a child has submitted personal information through our website without appropriate permission, please contact us so the matter can be reviewed.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, or business practices change. When the policy is revised, the updated version will be posted on this page with a new “Last Updated” date.

We encourage visitors to review this page occasionally if they want to stay informed about how information is handled.