Return & Refund Policy
Every flag is printed to order with your design, so our policy focuses on making things right when something goes wrong.
This Return & Refund Policy applies to every order placed on FeatherFlagPrinting.com, a site operated by Traffiq Online LLC (“FeatherFlag Printing”, “we”, “us” or “our”).
Custom Printed Products
Flags, banners and graphics are made specifically for you from the artwork you approve. Because they cannot be resold, we do not accept returns for change of mind, ordering the wrong size or quantity, or design choices that were shown on your approved proof.
What Is Covered
We will reprint your order or issue a refund when the problem is on our side, for example:
- The printed item does not match your approved proof (wrong text, layout or missing elements)
- Printing or sewing defects such as misprints, streaks, tears or loose stitching
- Wrong item, size or quantity compared to your order
- Hardware (poles, bases, spikes) that arrives broken or with missing parts
- Items damaged during shipping
What Is Not Covered
- Errors in spelling, grammar, layout or content that appear on the proof you approved
- Orders placed with a "no proof / print as is" option
- Small color differences between your screen, a digital proof and the printed fabric. Screens and printers show color differently, so an exact match cannot be guaranteed
- Low resolution artwork supplied by the customer after we flagged it
- Normal wear, fading or fraying from outdoor use, high wind or improper installation
- Rush production or expedited shipping fees, unless the carrier fails to deliver or delivers a defective item
How to Request a Return or Reprint
- Contact us by email at [email protected] or message us any time. Include your order number.
- Send clear photos of the issue, showing the full item and a close-up of the problem.
- We review your claim and give you a claim reference. In some cases we may ask you to send the item back.
- We make it right with a reprint, replacement part or refund to your original payment method.
Sending Items Back
Only send items back after we approve your claim and give you instructions. If we confirm the item is defective, we will cover or reimburse the return shipping cost.
Order Changes and Cancellations
You can change or cancel your order free of charge before you approve your design proof. Once the proof is approved, the order goes into production and cannot be cancelled or refunded. Approvals must be given in writing (email or online approval). Verbal approvals are not accepted.
Refund Timing
Approved refunds go back to your original payment method. Most banks post the credit within 5 to 10 business days after we process it.
Contact
Questions about this policy? Email [email protected] or use our contact form. You can also write to us by mail at Traffiq Online LLC, 209 Mountain Road Pl NE #5958, Albuquerque, NM 87110, United States.