Shipping & Delivery
Here is how production time and shipping work, so you know when to expect your flags.
This Shipping & Delivery Policy applies to every order placed on FeatherFlagPrinting.com, a site operated by Traffiq Online LLC (“FeatherFlag Printing”, “we”, “us” or “our”).
How Delivery Time Is Calculated
Your delivery date is production time + shipping transit time. Production time starts only after you approve your design proof and payment is complete. The date shown at checkout is an estimate based on these two steps.
Production and Cut-Off Times
- Orders and proof approvals received before the daily cut-off time start production that business day. Approvals after the cut-off are counted as received the next business day.
- Business days are Monday to Friday, not including major US holidays.
- Missing artwork, low resolution files or payment issues can delay production. Your dates are recalculated once the issue is resolved.
Shipping Methods
Orders ship by ground or express service with a major carrier. Faster shipping options, when available, are shown at checkout. Large or heavy orders such as many bases or water weights may ship by freight, and we will contact you to arrange it.
Tracking Your Order
As soon as your order leaves our shop, we email you a tracking number. You can also check your order status in My Account.
Delivery Dates and Our Promise
Delivery dates are estimates. Once your order is with the carrier, weather, carrier delays or an incorrect address can affect transit time. If the carrier fails to deliver an order that was paid for with expedited shipping, the expedited shipping fee is refunded.
Address Accuracy
Please double check your shipping address at checkout. If a package is returned because of an incorrect or incomplete address, reshipping costs are the customer's responsibility.
Damaged or Missing Packages
If your package arrives damaged or something is missing, take photos and contact us within 5 business days at [email protected] or (505) 586-0740. See our Return & Refund Policy for details.
Where We Ship
We currently ship to addresses within the United States only.
Contact
Questions about this policy? Email [email protected] or use our contact form. You can also write to us by mail at Traffiq Online LLC, 209 Mountain Road Pl NE #5958, Albuquerque, NM 87110, United States.